Shipping Policy

 

Last updated: July 11, 2026

 

At TANJAS, every garment is handcrafted individually in our atelier before it begins its journey to you.

 

Processing Time

 

Orders enter production after payment has been successfully received.

As every piece is made to order, processing time varies depending on the complexity of the garment and the atelier’s current production schedule.

Estimated production times are displayed on each product page.

Once your garment has been completed, it will be carefully inspected, packaged, and prepared for shipment.

 

Shipping Methods

 

We currently offer Express Shipping worldwide.

Orders are shipped using trusted international courier services, including:

  • DHL Express

  • USPS (where available and appropriate for the destination)

The shipping provider may vary depending on your country and logistical availability.

 

Delivery Times

 

Estimated delivery after dispatch:

  • Europe: approximately 1–4 business days

  • North America: approximately 2–6 business days

  • Rest of the world: approximately 3–8 business days

Delivery times are estimates only and may vary due to customs procedures, weather conditions, public holidays, or circumstances beyond our control.

 

Tracking

 

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

 

Customs & Import Duties

 

International orders may be subject to customs duties, import taxes, VAT, or other local charges.

These charges are determined by your country’s customs authorities and remain the sole responsibility of the customer.

TANJAS has no control over these fees and cannot predict their amount.

 

Incorrect Shipping Information

 

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping costs for resending the parcel will be the customer’s responsibility.

 

Lost or Delayed Shipments

 

Once a parcel has been handed over to the shipping carrier, delivery is managed by that carrier.

If your shipment appears delayed, we will gladly assist you in communicating with the courier and locating your parcel whenever possible.

Scroll to Top