Returns & Exchanges Policy

Last updated: July 11, 2026

Every TANJAS garment is individually handcrafted after an order has been placed.

Because our collections are produced exclusively on a made-to-order basis, we do not maintain stock and each garment is created specifically for one customer.

Returns

We do not accept returns or provide refunds for made-to-order or custom-made garments.

By placing an order, the customer acknowledges that the garment is produced specifically for them according to the selected size, provided measurements, or requested modifications.

Exchanges

In exceptional circumstances, TANJAS may, at its sole discretion, approve an exchange.

Examples may include:

• manufacturing defects;

• significant production errors;

• incorrect item received.

Exchange requests must be submitted within 3 days of receiving the order.

Conditions for Approved Exchanges

If an exchange is approved:

• the customer is responsible for return shipping costs;

• the customer is responsible for shipping costs of the replacement item;

• the returned garment must be unworn, unused, and unwashed;

• the item must be free from perfume, deodorant, makeup, stains, pet hair, smoke, or any signs of wear;

• original tags (where applicable) must remain attached.

Items that do not meet these conditions may be refused.

Sizing

Customers are responsible for selecting the correct size or providing accurate body measurements.

Sizing discrepancies resulting from incorrect measurements supplied by the customer cannot be considered manufacturing defects and do not qualify for refunds or exchanges.

If you are unsure about sizing, we encourage you to contact the atelier before placing your order.

Handmade Character

Every garment is individually handcrafted.

Minor variations in stitching, texture, finishing, placement of details, or dimensions are natural characteristics of artisanal craftsmanship and should not be regarded as defects.

These subtle differences make every TANJAS piece unique.