Made-to-Order Policy
Every TANJAS garment is individually handcrafted after an order has been placed.
Many of our pieces are produced according to the customer’s selected size, custom measurements, or requested alterations. Because each garment is created specifically for one individual, all sales are considered final.
Returns
We do not accept returns or offer refunds for made-to-order or custom-made garments.
Please review all product descriptions, size charts, and measurement instructions carefully before placing your order. If you are uncertain about sizing, we encourage you to contact us before purchasing.
Exchanges
In exceptional circumstances, and solely at the discretion of TANJAS, an exchange may be offered.
If an exchange is approved:
the customer is responsible for the cost of returning the original item;
the customer is responsible for the shipping cost of the replacement item;
the returned garment must be unworn, unwashed, free of odors, stains, perfumes, makeup, pet hair, or any signs of use;
the item must be returned in its original condition and packaging.
Tailoring and Fit
Our garments are handcrafted individually. Minor variations in stitching, texture, placement of details, or measurements are a natural characteristic of artisanal production and should not be considered defects.
When garments are produced according to measurements provided by the customer, TANJAS cannot be held responsible for inaccuracies resulting from incorrect measurements submitted by the customer.
Defective or Incorrect Items
If you receive an item that is defective or significantly different from what was ordered, please contact us within 3 days of delivery, including clear photographs of the issue.
Each case will be reviewed individually, and where appropriate, we will offer repair, replacement, or another suitable solution.
By placing an order, you acknowledge that you have read and accepted this Made-to-Order Policy.